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How baazi Sets the Rules for Your Account

Using baazi means agreeing to the terms that govern your account, your wallet activity, and how we handle your data.

Account TermsPrivacy PolicyEligible Regions OnlyLive casino and slots
baazi How baazi Sets the Rules for Your Account
ACCOUNT SECURITY DETAILS

How We Protect Your Data and Account

Security on baazi runs at the account level and the payment level separately. Your login is protected by OTP verification — each session requires a one-time code sent to your registered number before access is granted. On the payment side, deposits via bKash, Nagad and Rocket go through those providers' own verification layers; we only see a confirmed transaction reference, not your wallet PIN. Cookie data collected during your session is used for lobby function and session continuity, not for selling to advertisers. You can clear session cookies through your browser or app settings at any time without affecting your account balance.

OTP Login Every login triggers a one-time code to your registered number. No session opens without it, which keeps your account closed to anyone without your phone.
Data Retention We keep your account data for as long as your account is active and for a defined period after closure. You can request deletion by contacting support directly.
Cookie Control Session cookies handle lobby navigation and keep your wallet state between pages. Clear them any time in your browser — your account data stays intact.
Request Your Data You can ask for a copy of what we hold on your account at any time. Submit the request via live chat or email with your account ID attached.
POLICY CONTACT PATHS

How to Reach Us About Legal or Account Matters

If you have a question about these terms, want to know what data we hold on your account, or need to report a policy concern, our support team handles it. You can reach us through live chat in the lobby, by email, or through the in-app help section on mobile. We aim to respond to account and data queries within one business day. For payment disputes involving bKash, Nagad or Rocket, have your transaction reference ready when you get in touch.

Live Chat Open the lobby on any device and start a chat from the help icon. Available for account, wallet and policy questions during support hours.
Email Support Send your query — including your account ID and any relevant transaction reference — to our support address listed in your account settings.
In-App Help On mobile, tap the help section in your account menu. You can log a policy or data request directly from there without leaving the app.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what rights you have, and how to act on them.

Access depends on the laws that apply in your region. We do not confirm legality for every location — check what local law says before you open an account.

We collect your registration details, contact number, and payment references from bKash, Nagad or Rocket transactions. We do not store wallet PINs or credentials.

Contact support via live chat or email with your account ID. We will compile what we hold and send it to your registered contact within a reasonable timeframe.

Yes. Submit a deletion request through support with your account ID. We will process it in line with our retention obligations and confirm when it is done.

Transaction references are stored in your account wallet log and kept for dispute handling. You can view them in your account settings or request a summary from support.

We update the terms when our services or applicable rules change. We notify account holders about material updates — check the terms page after any notification you receive.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.